Training arranged in association with the Dorchester BID

Great news from the Dorset Retail Skillshop. We are delighted to bring you advance notice of these outstanding subsidised training opportunities to assist you in running your retail store.

'Essential Guide to .....' is a series of three Leadership & Management workshops specifically designed to provide you with practical solutions. This how to do it guide tackles the critical issues that confront you on a day to day basis - helping you to drive your business forward.

These fast paced 3 hour workshops will make the most of your valuable time and are planned to have the least impact on your days work.

Build on your knowlege, each workshop is followed by an optional afternoon session focussing on a specific leadership and management skill.

All three workshops for just £100!
Usual price £350 per person
Workshops can be booked individually at £50 per person

The Essential Guide to...BUSINESS PLANNING Dorchester: 2 October 9.30am - 12.30pm

This interactive workshop tackles the core skills needed to run a successful business. The knowledge you will acquire will provide you with a strong overall business foundation and help you to gain a firm grasp of business management practices.

* Develop business strategies
* Approaches to business planning
* Ideas for your plans
* Developing business plans
* Capability planning
* Getting your plans to work

Optional Extra Workshop: Interview Skills 1.30 - 4.30pm only £20 (Usual price £150)
Can be booked separately

The Essential Guide to ...SALES AND CUSTOMER MANAGEMENT Weymouth: 16 October 9.30am - 12.30pm

In this current challenging climate it is important to have a structured approach to the management of sales and selling effectively.This workshop looks at practical approaches to ensure you drive sales strongly and retain customer loyalty.

* Sales and sales planning
* Techniques to drive sales upd
* Practical sales skills in 'your world'
* Managing customer relationships
* Customer retention approaches
* Customer loyalty incentive and other ideas

Optional Extra Workshop: Managing Customer Service 1.30pm - 4.30pm only £20 (Usual price £150)
Can be booked separately

The Essential Guide to....MANAGING PEOPLE AND PERFORMANCE Poole: 30 October 9.30am - 12.30pm

This workshop enables you to understand the strengths and weaknesses of your team and keep it working at its peak. By empowering your individuals and learning how to deal with difficult team situations, the shared goals of your store can be achieved.

* Developing and managing teams
* Gaining the commitment from team members
* Making the most of the different strengths of individuals
* Performance management
* Dealing with underperformance

Optional Extra Workshop: Assertiveness in Difficult Situations 1.30pm - 4.30pm only £20 (Usual price £150)
Can be booked separately

Contact 01202 451187 now - limited availability.
email: dorsetretailskillshop@bournemouth.gov.uk

The Retail Skillshop provides a service to the retail industry helping it develop the skills needed for today's fast moving retail environment. It can help by providing relevant, subsidised training for staff at all levels. High quality, low cost training is now within reach!

Don't forget to ask us about other courses including Visual Merchandising and NVQ's - funding available.

The Dorset Retail Skillshop is partnered with the Dorset, Bournemouth and Poole MAA Agreement, Learning and Skills Council, Dorchester BID,
Bournemouth & Poole College, Paragon Skills for Industry, Business Link and managed by Dorset New Forest Tourism Partnership.

Book directly or through the BID...

Tel: 07799 494886

Email philg@dorchesterdorset.co.uk

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